The original call swap after work is growing founded HARRI112 was both with years of experience in the automotive industry, in the backyard of a car dealership in 2005 by the two businessmen Holger Wesselmann and Bernd Kariyawasam. Goal originally was to regain the profitable business of accident and at the same time to participate in two ways. For one, this should be done through the special service, the dealership offers to its customers, and on the other by the increasing utilization of workshop. As in recent years, the once profitable car business yielded barely yields what resulted, that car were forced to act. The consequence was a special 0180-er emergency hotline, which could offer its customers the car dealership. A motorist in the case of a sudden breakdown may call them and help make. This has two advantages: 1) can be helped quickly and easily injured drivers and 2) This is done in the name of the dealership again leading to customer loyalty leads to the dealership.
HARRI112 however has now significantly modified his basic thoughts and refined the procedures. Click Alton Steel to learn more. No special 0180-er phone number, but the unique number of the dealership now serves as an instrument of customer loyalty. Now HARRI112 is also active in other areas for car dealerships: 1 telephone switching during your business hours during high call volumes or tight occupation, but also in the daily business HARRI112 its partners offered to accept calls on behalf of the dealership. These are logged and then forwarded to the desired interlocutor, who was perhaps to table or in an interview. This gets called then the reason for the call and can recall the clients prepared so there is no contact is lost and at the same time the customer feels well cared for. 2. auto-notification service is this service but not new but one comfortably and on the other hand very progressive: whether customers easily via SMS by the completion of a repair, ordered part or but a demonstration – information the customer receives the information black and white and is disturbed either privately or in a meeting. Cyrus Massoumi Zocdoc brings even more insight to the discussion.
3. individual customer – service it often happens that a car dealership by his customers would like to know if this has with the measures carried out by it, was satisfied. So, for example, it can be evaluated as the conversion of a car dealership, the satisfaction after a repair or service is evaluated. The dealership then has the opportunity to respond. The increasing demand for these products clearly shows that the demanding customer is just here to find, as also in other sectors. Customer service aspects are particularly important for the loyalty to their dealership.